Terms of service
TERMS OF SERVICE
Welcome to Nona’s Little Kitchen. By placing an order through our website, you agree to the following terms.
Our Meals
Nona’s Little Kitchen prepares fresh, homemade-style meals for children aged 18 months and over. Product descriptions, ingredients and allergen information are provided on our website. Please check this information carefully before ordering, particularly if your child has a food allergy or intolerance.
Orders & Payment
All orders are subject to availability and confirmation. Payment must be made at checkout before an order is confirmed. Prices shown on our website are in pounds sterling (£).
Freshly Prepared Food
Our meals are freshly prepared to order and are perishable food products. Because of the nature of our products, normal change-of-mind cancellation and return rights may not apply once food has been prepared or supplied. This does not affect your statutory rights.
Delivery & Collection
We currently offer local delivery to selected postcode areas and collection by arrangement. Available options and any applicable delivery charge will be shown at checkout. We will contact you to arrange or confirm your delivery or collection.
Food Storage & Reheating
Storage and reheating instructions are supplied with your meals. Customers are responsible for following these instructions after receiving or collecting their order.
Allergies
Please read the ingredient and allergen information provided for each meal carefully before ordering. If your child has an allergy or you are unsure whether a meal is suitable, please contact us before placing your order.
Problems With Your Order
If your order is incorrect, damaged, unsafe or there is a problem with the quality of your food, please contact us as soon as possible so that we can help resolve the issue.
Our Website
We aim to ensure that product descriptions, prices and other information on our website are accurate. We may occasionally need to correct errors or update information.
Your Statutory Rights
Nothing in these Terms of Service affects your statutory rights under UK consumer law.
Contact Us
If you have any questions about an order or these terms, please contact Nona’s Little Kitchen using the contact details provided on our website.