Refund policy

Returns & Refunds

At Nona’s Little Kitchen, our meals are freshly prepared in small batches.

As our meals are fresh and perishable food products, we are unable to accept returns or offer refunds simply because you have changed your mind once your order has been prepared or supplied.

If you need to cancel an order, please contact us as soon as possible. If we have not yet started preparing your order, we will do our best to accommodate your cancellation and arrange a refund.

If there is a problem with your order

We want you to be completely happy with the meals you receive. If an item is incorrect, damaged, spoiled or otherwise not as described, please contact us as soon as possible at nonaslittlekitchen@gmail.com.

Please include your name, order number and details of the problem. A photograph may also be helpful where appropriate.

Where there is a genuine problem with a meal, we will work with you to provide an appropriate replacement or refund.

Nothing in this policy affects your statutory consumer rights.